Frequently Asked Questions from Customers
Information About Ordering
How to place an order on your website?
Our order form is designed so that customers do not have any difficulties and can place an order quickly. In the order form, you need to fill in all the fields provided. Also, you can attach files if you have any. If there are instructions for the work, also include them in the order form. After you have placed an order, we receive it and start looking for an expert. We will find the most suitable one based on your instructions. We appoint an expert and he or she starts working on your order.
What do the categories of writers in the order form mean?
“Best available” is the standard category for writers. An “advanced” writer is someone with extensive experience in completing student assignments. “Top 10” includes writers who have received the highest marks from our customers. The “English native language experts” title speaks for itself.
Will I be able to discuss the order with an expert?
Yes, after we assign an expert to fulfill your order, you can chat with him or her. First, you should clarify whether the expert understands your assignment. Also, you can give your recommendations on the order fulfillment. If you receive an assignment and want some changes in it, also use the chat to ask for them.
How will I get the finished assignment?
When an expert sends you a finished assignment, it will be presented in a pdf file. You can review it and ask for edits. If edits are not needed, the final version of the assignment will be sent to you in a doc file.
Can I cancel the order?
If the expert has not yet started working on your order, then you can cancel it and get the money back in full. But if the expert is already working on your task, then when the order is canceled, some amount of the money will not be returned as the expert has already spent some time working on your order.
Information About Features
What are revisions?
This is an option that we provide to all clients. It gives you the ability to ask for edits an unlimited number of times. Also, these edits are free. The plan of work is simple: you receive an assignment or part of it from an expert, and if you do not like something in it, you ask the expert for a revision. Keep in mind that you can ask for edits until you have confirmed the completed order.
Can I get the assignment earlier?
This is entirely possible because our experts are fast. But, nevertheless, they are guided by the deadline, which is specified in your order. If you find that you need to receive the assignment sooner, you should contact our support team. They will check with the expert if he or she will be able to complete the task before the specified time. But you have to keep in mind that for changing the deadline, you will need to pay an extra fee.
Information About Issues
Can I ask for a refund?
You can ask for a refund in a number of cases, such as an expert being late or not meeting the requirements. You can use the “Refund” button after the assignment has been sent to you. You will need to indicate the reason for the refund and the type of refund. Once you have placed your request, our team will start working on it. This process will take some time, but you can be sure that your issue will be assessed and resolved.
Can you change the writer?
If you have already used our service and are satisfied with the expert, then you can ask him or her to fulfill a new order. Indicate this in the order form by selecting “I want a specific writer” and choosing him or her. If you are new to our service, then you just leave the choice for us and we will find the best candidate. In case you have doubts, you can order samples of the expert’s work. If suddenly something does not suit you, you can request a replacement expert within two hours. You can make no more than three such replacements per order.
What to do if I forgot my password?
As with any other service, you must enter your login and password on HomeworkHave to get into your personal account. If you suddenly forgot your password, you just need to click “forgot password” in the login window and enter your email. You will receive an email with a link that you need to follow. There, you need to enter a new password, and you will get access to your personal page.
Do you provide customers with confidentiality?
We do not hide the fact that clients must provide some personal information when registering on the site. But we need this data in order to notify you about important things related to your orders. For example, our support team may contact you by phone to clarify any significant details. Keep in mind that we will never ask you about your card details during a phone call. You enter this information only when paying for the order on the site. When we receive the payment, you will get a confirmation in your personal account. Moreover, we use a secure encrypted connection, and we will not store your personal data if we don’t need it anymore.
Do you deliver unique assignments?
We know that it is important for every student to submit assignments without the slightest plagiarism. Teachers use special plagiarism detection programs that check assignments. Therefore, our experts write assignments from scratch and in accordance with the individual requirements of the customer. Even if any sources are used in your paper (and this is sometimes an important element of the assignment), they will be cited in accordance with academic rules. Therefore, if we are to talk about plagiarism, then it is not about our service.